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Mark Harai August 20, 2015 August 20, 2015 August 20, 2015
Sonia Brown originally bursted:
Customer Service is the New Marketing
Customer service is the new marketing. And marketers need CX strategies and supporting technologies that tie traditional customer service functions to new social network management operations. That's because customer experience is increasingly defined through online social interaction with companies.
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"Tell everyone what you want to do and someon...
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