6 Essential Skills That Your IT Service Desk Team Should Have - Merlin
Due to limited resources, availability, and lack of applicants that meet particular qualifications, service desks managers and leaders alike have difficulties finding the right members to add to their team. Developing and improving the IT Service Desk team requires not only technical skills but people skills as well that will make the organization competent and confident in providing necessary IT support and solutions to its users. Here are six essential skills to focus on to help you improve and build your dream team. 1. Communication Skills The ability to communicate efficiently and assertively is a vital life skill and is most beneficial in the aspect of one’s professional and social life. Service desk team members are customer’s first point of contact, so it is expected that they should communicate excellently—verbally and non-verbally. This is essential in building customer relationships and leveraging the relationship to business success. 2. Analytical Skills As a service desk
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